In this course, you will learn about the six critical elements of customer service. You will also learn about Paul Hersey and Ken Blanchard's 'Situational Leadership II' model, servant leadership, and the five practices in James Kouzes and Barry Posner's 'The Leadership Challenge'.
Like all business values, a customer service focus must be demonstrated from the top down. Customer service leaders have a responsibility to demonstrate good leadership practices as well as good customer service practices. This course will share several leadership models that you can use to successfully lead a customer service team.