Conflict Resolution: Dealing With Difficult People

Regular price £125.00

COURSE DESCRIPTION

Level: 4/5

 Credit Value: 15

GLH: 60 hours

In this course, you will learn the benefits of conflict, techniques for getting to the heart of the matter, anger and stress management tips, and ways to improve your own attitude. You'll also learn a practical three-step model that will help you resolve conflict in a positive manner.

Sometimes it seems as though the world is full of difficult people. While it might seem that the easiest remedy is to lock yourself up at home and avoid people, we eventually have to pick up the phone or step outside and interact with someone. This course will give you practical tools to deal with difficult people.

Learning Objectives

After you complete this course, you will be able to:

  • Recognize how your own attitudes and actions affect others.
  • Find new and effective techniques for dealing with difficult people.
  • Learn some techniques for managing and dealing with anger.
  • Develop coping strategies for dealing with difficult people and difficult situations.

Entry Requirements:

There are no formal entry requirements for this course. 

You must have an appropriate standard of English to enable you to access relevant resources and complete the unit assignments. 

Assessment

The course is assessed through continuous online assessment. You will complete several tasks including short essays, multiple choice questions and short case studies with a pass mark of 75%.  If you don't pass don't worry! You can take the assessments as many times as you need with no extra charge

What will you receive?

Upon completion of this course you will be awarded a certificate of training in Conflict Resolution: Dealing With Difficult People by Stratford College of Business and Management. The college is accredited by the Accreditation Service for International College (ASIC).

Other Benefits

Credits from this course may count towards achievement of ATHE Level 4/5 Extended Diploma in Management - 240 credits. This is an Ofqual regulated qualification that gives access too the final year of a UK bachelor degree in Business (or related subject).

You will need to meet the following additional requirements:

  • You must be 18 years and over
  •  There are no formal requirements for specific prior qualifications or levels of attainment but if you have recently been in education or training you will normally be expected to have either 2 or more GCE A levels and 5 or more GCSEs at grades C and above, other level 3 qualifications in relevant subjects. Alternatively, you may hold an Access to Higher Education Certificate delivered by an approved further education institute and validated by an Access Validating Agency, or other equivalent international qualifications.
  • Mature learners will normally have relevant work experience (paid and/or unpaid) with a degree of responsibility, and/or achievement of relevant professional qualifications.
  • You must have an appropriate standard of English to enable you to access relevant resources and complete the unit assignments.
  • You will be further assessed by an additional coursework assignment for each short online course. Assessment fee is £100 for each online course. 
  • To view all the short courses required to achieve the Level 4/5 Extended Diploma in Management please click here

The ATHE Level 4/5 Extended Diploma in Management gives access to the following online programmes delivered in partnership with LSM:

BA (Hons) Business Management (Awarded by Anglia Ruskin University)

BA (Hons) Marketing (Awarded by Anglia Ruskin University)

BSc (Hons) International Accounting (Awarded by University of Northampton)